◙ Data model and object architecture ◙ Creating and customizing objects and fields ◙ Relationships: Master Detail, Lookup, Junction Objects ◙ Custom Metadata, Custom Settings, External Ids ◙ Importing and exporting data using data loader ◙ Data validation and cleansing techniques

◙ Building page layouts and record types ◙ Creating and managing approvals processes ◙ Customizing fields, formulas, and picklists Creating and ◙ managing email templates ◙ List View, Button/Actions, Search layouts ◙ Overriding Standard buttons New/Edit/Clone ◙ Lightning App, utility items Web to Lead, Lead Conversion Case management, Web to Case, Email to case Company Information and Storage Usage

◙ Principle and importance of minimum access ◙ Creating and managing user accounts ◙ Role hierarchy and profile settings ◙ Permission sets, custom permissions and sharing rules ◙ Security controls and data visibility

◙ Building and customizing reports ◙ Creating report types and report folders ◙ Analyzing data using dashboards and charts ◙ Sharing and scheduling reports and dashboards

◙ Introduction to Salesforce automation tools ◙ Creating and managing flows ◙ Screen flow vs Trigger flows ◙ Using validation rules and formula fields

◙ Introduction to Salesforce AppExchange ◙ Installing and managing apps and packages ◙ Overview of Salesforce integrations ◙ Integrating with external systems using APIs

◙ Introduction to Salesforce Lightning Experience ◙ Navigating and customizing Lightning UI ◙ Building Lightning record pages and components ◙ Migrating from Classic to Lightning Experience ◙ Creating and Managing Flexi pages ◙ Salesforce administration best practices ◙ Troubleshooting common issues and errors ◙ Resources for ongoing learning and support ◙ Salesforce Limits